Have questions? We have answers!
"What is included in a standard cleaning?"
Our standard service is a surface clean of all areas in the kitchen, bathroom(s), bedroom(s) and common areas.
All surfaces will be dusted, disinfected and polished. We will vacuum carpeted areas as well as sweep and mop floors.
As part of our standard service, we will remove all garbage and replace the liners in garbage cans.
"What services are considered add-ons for an additional charge?"
- Home office
- Rec/Family room
- Toy room
- Garage (Sweep)
- Interior windows and windowsills
- Dusting of blinds (due to sun exposure we are not held responsible for damage on brittle blinds)
- Interior cleaning of fridge
- Interior clean of oven
- Interior clean kitchen cabinets
- Laundry service (wash, dry, fold)
- Excessive clutter
"What services do you not provide?"
- Wet wiping light bulbs (High risk of breakage)
- Unloading and putting away dishes (high risk of breakage)
- Cleaning walls (high risk of paint fading)
"Do you bring your own supplies?"
Our staff comes fully equipped with eco-friendly supplies for the service. Due to hygiene concerns, we prefer to use the home's vacuum cleaner; however, if you do not have a vacuum, our staff will gladly use their own.
"I would prefer your staff to use my supplies. Is that something that I can arrange?"
Yes, if you prefer our staff to substitute any of their supplies with your own, we can make that arrangement. Simply state under "Cleaning Instructions".
"What areas do you service?"
We service the western and southwestern suburbs of Chicago including but not limited to:
- Burr Ridge
- Chicago Ridge
- Clarendon Hills
- Downers Grove
- Glendale Heights
- Glen Ellyn
- Hickory Hills
- Indian Head Park
- La Grange
- La Grange Highlands
- Lagrange Park
- North Riverside
- Oak Brook
- Oak Brook Terrace
- Oak Lawn
- Orland Park
- Palos Heights
- Palos Hills
- Palos Park
- Villa Park
- Western Springs
- Willow Springs
If you live outside of the listed areas, please contact us to make arrangements. We will gladly accommodate other areas.
"What are your hours of operation?"
Our office hours are:
Monday-Friday | 8:00a.m.-5:00p.m
Saturday | 8:00a.m.-12:00p.m.
We are closed on Sunday.
"What booking times are available?"
You can select from the following arrival windows:
- (Saturday: 8:00a.m.-10:00a.m. only)
"Do I have to be present during the cleaning appointment?"
No, you do not have to be present however arrangements must be made to give our staff access into your home.
"Can your cleaners work around my pets?"
Yes, we work around pets on a daily basis!
"What if I do not require my entire home to be cleaned?"
No worries! Just select our "Hourly Cleaning" under "Services" to select how much time you would like to book. Provide a detailed list of what areas you would like covered during your service. If our staff requires more time to complete the cleaning, we will contact you before going over the allotted time.
"What if my cleaning requires more time?"
Our estimates typically allow for plenty of time to complete a cleaning. However if you feel our estimates are not correct, please select our "Hourly" option under "Extras" and add the extra time you need during your booking.
Alternatively, we can add more time the day of your clean if our schedule permits or you can always simply schedule a second cleaning if the first turns out to not be enough.
"What if my cleaning requires less time?"
If our initial estimates are off and we're able to clean your home faster than expected, you will only be charged for the actual time our staff was in your home.
"What forms of payment do you accept?"
We accept most major credit cards and debit cards: VISA, MasterCard, AMEX, Discover.
A hold will be placed on your card the night before the clean and will be charged once your clean has been completed.
"Do I need to tip my cleaner?"
Tips are always appreciated but not required. Please keep in mind tips must be provided in cash. We cannot accept tips online.
"Do you offer any discounts?"
Yes! If you sign up for recurring service, you can receive the following discounts (applied onto 2nd appointment and onward):
- 10% discount for weekly cleaning
- 8% discount for bi-weekly cleaning
- 5% dicount for monthly cleaning
"How do I cancel or reschedule my appointment?"
You can call, email, or log into your account on our website.
"Are there any cancellation fees?"
Yes. If you cancel within 48 hours of your appointment you will incur a $50 fee.
"What gurantee do you offer on your services?"
We offer a full service guarantee. This includes a free re-clean of the spots that we may have missed during your initial appointment.
Our guarantee is void if:
- You did not schedule a re-clean within 48 hours of your initial appointment.
- You were present during the cleaning and approved the work on-site after the final walk-through.
"Are you licensed, bonded and insured?"
We are licensed, bonded and insured. Additionally, our employees are thoroughly vetted and background checked in not only Illinois, but on a national level as well.
The security of your home and personal belongings are one of our absolute top priorities. We do not cut corners.
HOW DO I CREATE A Dust Off Chicago ACCOUNT?
When you book service, an account is automatically created for you. You will receive an email confirmation with a link to your account. You can also go to the "My Account" link on our homepage and create an account on your own.
HOW DO I LOG INTO MY ACCOUNT?
You can log into your account under the "My Account" link on our home page.
HOW DO I CHANGE MY PASSWORD?
You can submit a password change request on the customer login page.
HOW DO I CHANGE MY ADDRESS?
Log into your account and update your address in your upcoming booking. Alternatively you can can give us a call and we will update your address for you.
HOW DO I CHANGE MY CREDIT CARD?
Log into your account and update your card on file. Your new card will automatically be noted as your default card.
HOW DO I BOOK MY FIRST APPOINTMENT?
Simply go to our booking form and schedule your appointment online. Alternatively you can give us a call if there are any issues at all.